constIT Support Engineer={name:'Surender Jangra',skills:['Windows', 'Linux', 'LAN', 'Wi-Fi', 'Hardware Troubleshooting', 'Router', 'Printer', 'CMD', 'RDP', 'Ticket', 'Terminal'],hardWorker:true,quickLearner:true,problemSolver:true,hireable:function() {return(this.hardWorker&&this.problemSolver&&this.skills.length>=5);};};Who I am?
IT Support & System Support professional with hands-on experience in diagnosing and resolving hardware, software, and network issues. Skilled in Windows OS, desktop support, LAN troubleshooting, and end-user assistance. Known for quick issue resolution, clear communication, and structured problem-solving.
(Apr 2025 - Present)
IT Support / System Support Professional
Flywing Balaji Logistics Pvt. Ltd.
System Performance Optimization
constproject={name:'System Performance Optimization',tools: ['Windows 10/11', 'Task Manager', 'Disk Management', 'Startup Optimization', 'CMD (Administrator)],myRole:IT Support / Desktop Support (L1–L2),Description: Resolved slow system performance issues on desktop and laptop systems. Identified high disk usage and unnecessary startup services as root causes. Performed system cleanup, optimized startup programs, and recommended SSD upgrades where required.,Impact: Improved system boot time and overall performance, resulting in smoother daily operations and reduced user complaints.,};Network Connectivity Troubleshooting
constproject={name:'Network Connectivity Troubleshooting',tools: ['LAN / Wi-Fi', 'IP Configuration', 'DNS', 'DHCP', 'Router Configuration', 'Ping / Tracert],myRole:IT Support Engineer,Description: Fixed LAN and Wi-Fi connectivity issues where systems were connected but had no internet access. Diagnosed IP and DNS configuration problems and reset network adapters.,Impact: Restored stable network connectivity, enabling uninterrupted access to internal systems and internet resources.,};Printer Setup & Issue Resolution
constproject={name:'Printer Setup & Issue Resolution',tools: ['Windows Print Management', 'Printer Drivers', 'Print Spooler', 'USB / LAN / Wi-Fi Printers],myRole:Desktop Support Engineer,Description: Handled USB, LAN, and Wi-Fi printer installation and troubleshooting. Resolved driver conflicts, spooler service errors, and printing failures.,Impact: Ensured smooth and reliable printing for office users, reducing workflow interruptions and support tickets.,};Windows Installation & Boot Issue Fix
constproject={name:'Windows Installation & Boot Issue Fix',tools: ['Windows Installation Media', 'BIOS Configuration', 'System Recovery', 'Boot Repair Tools],myRole:IT Support Engineer,Description: Performed fresh Windows installations and resolved boot-related issues including startup failure and corrupted system files using recovery and BIOS tools.,Impact: Successfully restored system functionality and reduced system downtime for end users.,};Coursera
Jun 2022
Credential ID
MAF34NRFM2MQ
Skills Acquired
Coursera
Jun 2022
Credential ID
MAF34NRFM2MQ
Skills Acquired
2021-2025
Bachelor Degree
Becholor in Computer Application
2020
Higher Secondary Certificate
Haryana Open School
2017
Secondary School Certificate
Board of School Education Haryana
© Design & Develop by Surender Jangra